Privacy Policy

When you contact us for a DStv installation, repair, or signal check, we collect your name, phone number, and the address where the work happens. We also note what you need done, like a new installation, a decoder reset, or a dish realignment.

If you pay by card or EFT, our payment provider handles the transaction and we receive only a payment confirmation. We do not store your full card number on our systems.

Our website and booking messages may automatically collect basic technical information such as your IP address, browser type, and the pages you visit. This helps us understand how people find us and improve our service.

We use your details to schedule your installation or repair, send a technician to the right address, and contact you about the job. That includes confirming your booking, letting you know when we are on the way, and following up after the work is done.

We also use your information to invoice you, process payment, and keep a record of the work we completed on your DStv system. If you agree, we may send you occasional service reminders or specials.

We use website and booking data to improve our response times, plan routes across the Western Cape, and make sure our technicians arrive prepared with the right equipment.

Our website uses cookies and similar tools to remember your preferences and understand how visitors move through our pages. Cookies are small files stored on your device that help the site work smoothly.

You can set your browser to block or delete cookies at any time. If you do, some parts of our website may not work as well, but you can still call us on 066 443 8385 to book a service.

We use trusted analytics tools to see how many people visit our site, which pages they read, and how they found us. These tools collect aggregated data and do not identify you by name.

We also use third-party platforms for booking, messaging, and payment processing. These providers only receive the information needed to complete their part of the job, and they are required to protect it.

We do not sell your personal information. We share it only with the people who help us deliver your service, such as our own technicians, payment processors, and messaging platforms.

We may disclose information if the law requires it, or if we need to protect the rights, safety, and property of HDTEK, our customers, or the public.

If our business is ever sold or merged, your information may transfer to the new owner under the same privacy commitments.

We keep your contact details and job records for as long as you are an active customer and for a reasonable period afterwards, so we can handle warranty claims, repeat service calls, and legal requirements.

When your information is no longer needed, we delete it or remove the details that identify you.

We protect your information with practical safeguards, including restricted access for our team, secure storage for job records, and encrypted connections when you send us information online.

No system is completely immune to risk, but we review our processes regularly and act quickly if we ever detect a problem.

You can ask us what personal information we hold about you, and you can ask us to correct it if it is wrong. You can also ask us to delete your information when we no longer need it for a legitimate purpose.

If you want to stop receiving marketing messages, just tell us and we will remove you from our list. You can still receive service messages about an active job or warranty.

To exercise any of these rights, contact us using the details at the bottom of this page. We will respond within a reasonable time.

Our services are meant for adults who can enter into a service agreement. We do not knowingly collect personal information from children.

If you believe a child has given us their details, contact us and we will delete that information promptly.

We may update this policy from time to time to reflect changes in our services or the law. The effective date at the top of the page shows when the latest version took effect.

If we make a significant change, we will post a clear notice on our website or contact you directly.